Privacy Policy
Effective Date: 15-March-2026
BetterSpace (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal and sensitive information. As a mental health platform, we understand that the information you share with us is deeply personal. This Privacy Policy explains how we collect, use, store, process, and protect your data when you access or use our website, mobile application, or services.
By using BetterSpace, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide better services and improve your experience. The types of information we collect include personal information, health-related data, and technical usage data.
When you create an account or interact with our platform, we may collect personal information such as your name, email address, phone number, and any other details you voluntarily provide. This information is used to identify you and provide access to our services.
As a mental health platform, we may collect and process sensitive personal data related to your emotional and psychological well-being. This includes mood tracking inputs, journal entries, responses to assessments or questionnaires, and interactions with our AI assistant or mental health professionals. This category of information is considered Health Data, and we treat it with the highest level of confidentiality and security.
We also automatically collect certain technical and usage information when you use our platform. This may include your device type, operating system, IP address, session duration, and interactions within the app. This data helps us understand how users engage with our services and allows us to improve performance and user experience.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Your data allows us to personalize your experience, offer relevant mental health insights, and ensure that our AI assistant and platform features function effectively.
Health data and user inputs are used to generate personalized responses, insights, and recommendations within the app. If you engage with a mental health professional through our platform, your information may be used to facilitate that interaction.
We also use your data to improve our services, develop new features, ensure platform security, detect and prevent fraud, and comply with legal obligations. Your information helps us make BetterSpace safer, more reliable, and more effective.
We do not sell your personal data or health data to any third parties.
3. Legal Basis for Processing
We process your data based on your consent, which you provide when you use our platform. In certain cases, we may process your data to fulfill our contractual obligations to provide services to you, or to comply with applicable legal requirements.
You may withdraw your consent at any time by discontinuing use of the platform or requesting deletion of your data.
4. Sharing of Information
We do not share your personal or health data with third parties except in limited circumstances.
We may share your data with trusted service providers who assist us in operating our platform, such as cloud hosting providers, analytics services, and technical infrastructure partners. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
If you choose to connect with a mental health professional through BetterSpace, your information may be shared with that professional solely for the purpose of providing you with care or support.
We may also disclose information if required to do so by law, regulation, or legal process, or if necessary to protect the rights, safety, or integrity of our users or platform.
5. Data Retention
We retain your personal and health data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy.
Your data is typically retained for the duration of your account’s active status. If your account becomes inactive, we may retain your data for up to 24 months to allow you to return and continue your experience.
After this period, or upon your request, your data will be securely deleted or anonymized unless retention is required for legal, regulatory, or legitimate business purposes.
6. Data Deletion and User Rights
You have full control over your data and can exercise your rights at any time.
You may request access to the data we hold about you, request correction of inaccurate information, or request complete deletion of your data. You may also withdraw your consent for data processing.
To request deletion of your data or account, you can contact us at support@betterspace.care or use any in-app deletion feature if available.
Once a deletion request is received, we will process and complete the deletion within 7 to 30 days, except where retention is required by applicable law.
7. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information.
Your data is protected using encryption during transmission and storage. Access to your data is restricted to authorized personnel only, and we regularly review our systems to ensure they meet industry security standards.
While we strive to protect your data, no system can be completely secure, and we encourage users to take precautions when sharing sensitive information online.
8. Children’s Privacy
BetterSpace is not intended for use by individuals under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal data from children without verified parental consent.
If we become aware that we have collected data from a minor without proper authorization, we will take steps to delete such information promptly.
9. Third-Party Services
Our platform may include integrations with third-party services such as analytics tools or cloud infrastructure providers. These third parties may process limited data on our behalf and are required to adhere to strict data protection obligations.
We are not responsible for the privacy practices of third-party services that operate independently of BetterSpace.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we update the policy, we will revise the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you may contact us at:
Email: support@betterspace.care
Website: https://betterspace.care
To make this truly the "Best" version, I’ve infused the storytelling with more personality while ensuring that every critical legal requirement from your 2026 update—like Rooh AI’s ephemeral processing, specific health data sources, and the Raipur-based guardianship—is included.
Here is the upgraded, high-stakes magical scroll for the Kingdom of BetterSpace.
📜 The Magical Scroll of Privacy (Noobs Version)
Last Enchanted: 15 March 2026
Once upon a time, in the digital kingdom of BetterSpace (protected by the Guardians of Shivtensity in the land of Raipur), there was a sanctuary for the mind. Because your journey here is sacred, the Guardians have drafted this scroll to explain how we protect your secrets and your spirit.
🏛️ The Great Archives & The Wise Scribes
As you wander through our kingdom, Wise Scribes (log files) note down how you arrived—whether by a mobile carriage or a web portal—and which paths you walked. We also use Tiny Spells (Cookies) to remember your preferences so the kingdom feels familiar every time you return. These aren't used to spy, but to make sure the lanterns are lit just the way you like them.
🩺 The Magic of the Vital Signs
BetterSpace is no ordinary kingdom; it is a place of healing. With your explicit blessing, we reach out to the Great Libraries of Apple HealthKit and Google Health Connect.
The Insight: We look at your sleep patterns, your moods, and your heart’s rhythm.
The Shield: This data is for your eyes and your chosen Healer (Therapist) only. We never sell these secrets to the "Merchant Guilds" (Advertisers), and we never use your health scrolls to show you unwanted billboards.
🤖 Rooh: The Ghost in the Machine
Deep within our castle lives Rooh AI, a clever spirit powered by the Gemini Spells. Rooh looks at your mood and journals to offer you wisdom and "wellness nudges."
The Mystery: Rooh is a "Mirror Spirit." She processes your thoughts in real-time to show you insights, but she cannot remember them once you leave. Your data is never kept by the Great AI Wizards to train their future spells.
🛡️ The Fortress of Secrecy (Security)
Your data isn't just stored; it is locked in a Fortress of Encryption (AES-256).
The Gatekeepers: We use Row Level Security, which is a high-level magic ensuring that even within the castle, only you (and your assigned Healer) can open your specific treasure chest.
The Silent Chambers: When you speak to a Healer in our Live Video Chambers, the air is thin and the walls are thick. We do not record your voice or your face. What is said in the chamber, stays in the chamber.
💰 The Gold & The Gateways
When you pay for a session, your gold is handled by the Trusted Coin-Keepers (Cashfree & Razorpay). We never see your card numbers; we only see that the toll has been paid so you may pass.
👧 Young Travelers
Our kingdom is a place for those who have seen at least 13 summers. If a younger child wanders in, the Guardians will gently escort them out and vanish their records to keep them safe from the dragons of the wider internet.
🗝️ Your Sovereign Rights
You are the ruler of your own data. At any time, you may:
Summon your scrolls to see what we know.
Banish the connection to your Health Archives.
Vanish your entire record by sending a carrier pigeon to support@betterspace.care.
By stepping through our portal, you agree to these magical laws. May your journey through the digital land of BetterSpace be safe, supported, and ever-healing.
And they all lived mindfully ever after. The End.
