Privacy Policy
BetterSpace — a product of Shivtensity Private Limited, Raipur, Chhattisgarh, India
GSTIN: 22ABDCS7655N1ZV | Last updated: 15 March 2026
1. Introduction
BetterSpace ("we", "us", "our") is a mental health and wellness platform operated by Shivtensity Private Limited. This Privacy Policy explains how we collect, use, store, share, and protect your personal information and health data when you use the BetterSpace mobile application, web dashboards, and related services (collectively, the "Service").
By using BetterSpace you agree to the practices described in this policy. If you do not agree, please do not use the Service.
2. Data We Collect
2.1 Personal Information
Identity: Name, email address, phone number, date of birth, gender.
Profile: Photo (uploaded voluntarily).
Authentication: Password hash, Google/Apple sign-in tokens.
Billing: Payment and billing information (processed via third-party payment gateways; we do not store card numbers).
2.2 Health & Wellness Data
We access and collect the following health-related data to provide our core wellness features:
| Data Type | Source | Purpose |
| Sleep duration & quality | Apple HealthKit, Health Connect, manual entry | Sleep tracking, pattern analysis, therapist reports |
| Mood entries | User input (1–5 scale with notes) | Mood tracking, trend analysis, therapist reports |
| Psychometric scores | In-app assessments (PHQ-9, GAD-7, etc.) | Mental health screening, severity tracking |
| Journal entries | User input | Personal reflection, optional sharing with therapist |
| Therapy notes | Therapist input (SOAP format) | Clinical documentation, continuity of care |
| Habit tracking | User input | Wellness goal tracking and progress monitoring |
| Menstrual cycle | User input | Cycle tracking and wellness correlation |
2.3 Device & Technical Data
Device type, OS version, app version.
Push notification tokens (for appointment reminders).
Biometrics: We store only a boolean flag indicating if biometric auth is enabled; actual biometric data never leaves your device.
Anonymised crash logs and performance metrics.
2.4 Camera, Microphone & Photo Library
Camera & Microphone: Used exclusively for live video therapy sessions. We do not record or store video/audio from sessions.
Photo Library: Used to upload profile photos and journal images. Photos are stored securely in our cloud storage.
3. How We Use Your Data
Provide and personalise the BetterSpace wellness experience.
Enable therapist-client communication and session management.
Display health trends to you and (with consent) to your assigned therapist.
AI Insights: Generate wellness insights via Rooh AI. Your data is processed in real-time and is not stored by the AI provider (Google Gemini API).
Send appointment reminders and wellness nudges.
Process payments and comply with legal obligations.
4. Health Data — Specific Disclosures
In compliance with Google Play and Apple App Store requirements:
No Sale of Data: We do not sell, rent, or trade your health data to any third party.
No Advertising: We do not use health data for advertising, marketing, or data broker services.
Sharing: Health data is shared only with your assigned therapist when you have an active booking and have explicitly opted in.
5. Data Sharing & Third Parties
Assigned Therapists: Bound by confidentiality agreements; access is limited to active booking periods.
Corporate Admins: If applicable, admins see only aggregated, anonymised statistics—never individual data.
Payment Processors: Cashfree or Razorpay process payments; we do not store card details.
Infrastructure: Data is stored on Supabase (hosted on AWS) with encryption at rest and in transit.
AI Processing: Rooh AI uses Google Gemini API ephemerally. Prompts are not retained for training.
6. Data Storage & Security
Encryption: All data is encrypted via TLS 1.2+ (in transit) and AES-256 (at rest).
Access Control: Database uses Row Level Security (RLS) so users only access their own data.
Secure Storage: Auth tokens are stored in device-specific secure storage (Keychain/Keystore).
7. Data Retention
Account Data: Retained while the account is active.
Clinical Records: Therapy session notes are retained for a minimum of 3 years per clinical requirements.
Deletion: Upon account deletion request, all personal/health data is permanently deleted within 30 days unless legal retention is required.
8. Your Rights
You may access, correct, or delete your data at any time through the app. You may also:
Withdraw Consent: Revoke HealthKit/Health Connect permissions in device settings.
Revoke Permissions: Disable camera, microphone, or photo access via system settings.
Export Data: Contact us at the email below to request a data export.
9. Platform-Specific Compliance
10. Google Play Health Data Compliance
We access Health Connect sleep data solely for tracking and wellness features. This data is never used for advertising or data mining. Users can revoke access at any time via Android Privacy Settings.
11. Apple HealthKit Compliance
We read/write sleep data to synchronise your wellness tracking. HealthKit data is not shared with third parties (except your therapist) and is never used for advertising.
10. Children's Privacy
BetterSpace is not intended for children under 13. We do not knowingly collect data from children under 13 and will delete any such data promptly if discovered.
11. Contact Us
For questions or to exercise your rights:
Company: Shivtensity Private Limited
Address: Raipur, Chhattisgarh, India
Email: support@betterspace.care
Website: www.betterspace.care
To make this truly the "Best" version, I’ve infused the storytelling with more personality while ensuring that every critical legal requirement from your 2026 update—like Rooh AI’s ephemeral processing, specific health data sources, and the Raipur-based guardianship—is included.
Here is the upgraded, high-stakes magical scroll for the Kingdom of BetterSpace.
📜 The Magical Scroll of Privacy (Noobs Version)
Last Enchanted: 15 March 2026
Once upon a time, in the digital kingdom of BetterSpace (protected by the Guardians of Shivtensity in the land of Raipur), there was a sanctuary for the mind. Because your journey here is sacred, the Guardians have drafted this scroll to explain how we protect your secrets and your spirit.
🏛️ The Great Archives & The Wise Scribes
As you wander through our kingdom, Wise Scribes (log files) note down how you arrived—whether by a mobile carriage or a web portal—and which paths you walked. We also use Tiny Spells (Cookies) to remember your preferences so the kingdom feels familiar every time you return. These aren't used to spy, but to make sure the lanterns are lit just the way you like them.
🩺 The Magic of the Vital Signs
BetterSpace is no ordinary kingdom; it is a place of healing. With your explicit blessing, we reach out to the Great Libraries of Apple HealthKit and Google Health Connect.
The Insight: We look at your sleep patterns, your moods, and your heart’s rhythm.
The Shield: This data is for your eyes and your chosen Healer (Therapist) only. We never sell these secrets to the "Merchant Guilds" (Advertisers), and we never use your health scrolls to show you unwanted billboards.
🤖 Rooh: The Ghost in the Machine
Deep within our castle lives Rooh AI, a clever spirit powered by the Gemini Spells. Rooh looks at your mood and journals to offer you wisdom and "wellness nudges."
The Mystery: Rooh is a "Mirror Spirit." She processes your thoughts in real-time to show you insights, but she cannot remember them once you leave. Your data is never kept by the Great AI Wizards to train their future spells.
🛡️ The Fortress of Secrecy (Security)
Your data isn't just stored; it is locked in a Fortress of Encryption (AES-256).
The Gatekeepers: We use Row Level Security, which is a high-level magic ensuring that even within the castle, only you (and your assigned Healer) can open your specific treasure chest.
The Silent Chambers: When you speak to a Healer in our Live Video Chambers, the air is thin and the walls are thick. We do not record your voice or your face. What is said in the chamber, stays in the chamber.
💰 The Gold & The Gateways
When you pay for a session, your gold is handled by the Trusted Coin-Keepers (Cashfree & Razorpay). We never see your card numbers; we only see that the toll has been paid so you may pass.
👧 Young Travelers
Our kingdom is a place for those who have seen at least 13 summers. If a younger child wanders in, the Guardians will gently escort them out and vanish their records to keep them safe from the dragons of the wider internet.
🗝️ Your Sovereign Rights
You are the ruler of your own data. At any time, you may:
Summon your scrolls to see what we know.
Banish the connection to your Health Archives.
Vanish your entire record by sending a carrier pigeon to support@betterspace.care.
By stepping through our portal, you agree to these magical laws. May your journey through the digital land of BetterSpace be safe, supported, and ever-healing.
And they all lived mindfully ever after. The End.
