Your rights

Grievance redressal

If you have a concern about how your personal data is handled — or about any BetterSpace service — you can raise it here. Under the Digital Personal Data Protection Act 2023, our Grievance Officer is responsible for responding to you.

Grievance Officer

Officer: Grievance Officer, Shivtensity Private Limited
Email: grievance@betterspace.care
Data Protection Officer: dpo@betterspace.care
General support: hello@betterspace.care

What happens next

1. Your grievance is logged and acknowledged within 48 hours.
2. The Grievance Officer investigates and responds within 7 days, as required by the DPDP Act 2023.
3. If the issue needs more time, we will tell you why and give you a new date.

For anything urgent about safety, email hello@betterspace.care directly — that inbox is monitored continuously.