In an emergency
BetterSpace is not an emergency service and cannot respond to a crisis in real time.
If you or someone else is in immediate danger, contact emergency services on 112, or reach a 24/7 helpline:
- Tele-MANAS — 14416 (toll free, 20+ languages, Government of India)
- iCall — +91 91529 87821
- AASRA — +91 98204 66726
- Vandrevala Foundation — 1860 266 2345
Please do not rely on Rooh, in-app messaging, email or this website to report an emergency.
What BetterSpace is
BetterSpace provides wellness tools and connects you with licensed mental health professionals. That includes:
- Rooh, an AI companion offering conversational support and self-help guidance
- Validated self-assessment questionnaires such as PHQ-9, GAD-7 and PSS-10
- Journalling, mood tracking and sleep insights
- Bookable sessions with verified, licensed psychologists
What BetterSpace is not
Not a diagnosis. Our assessments are recognised screening instruments, not diagnostic tests. A score indicates that a conversation with a professional may help. It does not establish that you have, or do not have, any condition. Only a qualified clinician can diagnose after proper evaluation.
Not medical advice. Nothing on this website, in our apps, or produced by Rooh is medical advice. It is not a substitute for consultation, examination, diagnosis or treatment by a qualified healthcare provider.
Not a prescriber. BetterSpace does not prescribe, dispense or adjust medication. Never start, stop or change a prescribed medicine on the basis of anything you read here or discuss with Rooh. Speak to the prescribing doctor.
Not a replacement for existing care. If you are already under the care of a psychiatrist, psychologist, physician or other professional, please continue with it. BetterSpace is intended to sit alongside that care, not replace it.
About Rooh, our AI companion
Rooh is a software system, not a person and not a clinician. It offers support, reflection and signposting.
- Rooh can be wrong, incomplete, or miss context that matters
- Rooh does not diagnose, and any score it reports comes from validated scoring logic rather than the AI's own judgement
- Where Rooh detects language suggesting risk of harm, it will surface crisis resources and, depending on the programme you are enrolled in, may alert a nominated human contact
- Conversations with Rooh are not a therapeutic record and are not a substitute for speaking to a professional
Always use your own judgement, and seek human help when something feels serious.
Our professionals
Psychologists offering services through BetterSpace are independently qualified and are responsible for their own clinical practice and judgement. We verify credentials before onboarding. BetterSpace facilitates the connection, scheduling and payment; the clinical relationship is between you and your professional.
Individual results vary
Mental health is personal. Outcomes described anywhere on this site, including reviews and case studies, reflect individual experience and are not a promise or prediction of what will happen for you.
Content and third parties
Articles, guides and resources are for general information and education. They may become out of date. Where we link to third-party sites or services, we do not control and are not responsible for their content or practices.
Corporate and platform programmes
Where an employer, insurer, hospital or other partner provides BetterSpace to you, reporting to that organisation is aggregate only and subject to minimum group sizes. Your individual messages, journal entries and assessment responses are not shared with your employer or partner organisation. Where a crisis escalation path has been agreed with that organisation, it operates under the policy you were told about at enrolment.
Jurisdiction
BetterSpace is operated from India by Shivtensity Private Limited and its services are designed for use in India. We make no representation that the services are appropriate or available elsewhere.
Questions
Email hello@betterspace.care with anything about this disclaimer.
Please read this alongside our Terms & Conditions, Privacy Policy and Confidentiality Policy.